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Police services face the challenge of a growing multitude of communications channels used by the public, with engagements across social media, web and voice channels. Steve Norris, Police Market Director for Salesforce UK, discusses how these touchpoints can be married together for greater efficiency and insight.
If you stop and take a look at the effect that the Covid-19 lockdown is having on crime statistics, you will gratefully observe a reduction in reported theft and burglary but notice an increase in drug-related arrests due to more proactive policing and domestic issues. During the March to May lockdown period in London alone there were on average 100 domestic abuse-related arrests per day.
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